Privacy Policy

Introduction

Mindful Transitions Coaching ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our services, website, programs, and content.

What Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Billing and payment details
• Information you provide through forms, applications, or bookings
• Coaching-related information you voluntarily share (including emotional, personal, or professional details)
• Website usage data (via cookies, analytics tools, and tracking pixels)

How We Collect Your Information

We collect your information when you:

• Visit our website
• Fill out a form or application
• Register for a webinar, event, or program
• Purchase a product or service
• Book a consultation or coaching session
• Interact with us via email, social media, or messaging platforms

Why We Collect Your Information

We collect and use your information to:

• Provide coaching services and programs
• Communicate with you about your bookings, purchases, or enquiries
• Deliver personalised coaching experiences
• Process payments and manage transactions
• Send relevant updates, resources, and marketing communications
• Improve our services, website, and user experience

Sensitive Information

Due to the nature of coaching, you may share sensitive personal information, including emotional, mental, or personal experiences.

By engaging with our services, you consent to us collecting and using this information solely for the purpose of supporting your coaching journey.

Disclosure of Personal Information

We may share your information with trusted third parties where necessary, including:

• Payment processors (e.g. Stripe)
• Email marketing platforms
• CRM and booking systems
• IT service providers and website hosts

Overseas Disclosure

Some of our third-party service providers may store or process data outside of Australia. By using our services, you consent to your information being transferred and stored overseas in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve user experience
• Track website performance
• Deliver relevant advertising

You can disable cookies through your browser settings.

Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request corrections if your information is inaccurate or outdated

To make a request, contact us using the details below.

Marketing Communications

We may send you emails about our services, programs, and resources. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

Retention of Information

We retain personal information only as long as necessary to provide our services and comply with legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

Coaching Disclaimer on Privacy

While we maintain confidentiality, coaching is not a substitute for medical, psychological, or therapeutic services.